Our Stuff
What's all this? I mean, seriously?
Squishables are cute giant balls of squishy love. They're soft, huggable, cuddly, and all-around awesome. Each Squishable is about 15 inches tall. They squish down a bit smaller, and they stretch a bit bigger. Spot wash 'em if they get dirty. Use 'em as a pillow. Throw them at people.
The small print: Squishies are manufactured in beautiful China. They comply with U.S. ASTM F963 & CPSIA safety standards. They're made out of all new materials (100% polyester fiber) and are safe for children ages 3 and up...and also adults 150 and under. Lemme say that again! Because the Squishables are probably taller than they are, please do not order a Squishable for children under the age of 3! It will give them something to look forward to.
My Squishable is getting dirty! How do I wash it?
Just don't ever use a washing machine! Squishable fabric can melt in a dryer, and if you wash it in a machine, it won't air-dry and a wet Squishy is no fun!
But Squishies do need cleaning sometimes. We recommend spot-cleaning the dirtiest parts with warm water; for stains, there are special spot-cleaning fabric detergents that won't harm the fur. And if the fur is smelling musty, rub some baking soda into dry fur and shake it out to keep it smelling fresh!
But if you've got a real messy Squishable, or need to disinfect it for some reason, take it to your local dry-cleaners. They may have some advice on what to do!
Note: Giant Beanbag Squishies are a little different. The great thing about them is that the outer cover zips on and off the beanbag insert! So when it's dirty, just zip off the slipcover and machine wash it in cold water, tumble dry low. The fur could still be damaged by extreme heat, so keep it cool!
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The Site
Is the site and my information safe?
Yes! We promise never to give your personal information to third parties. The only exception is that Google Payments and/or PayPal will collect your personal information for the purposes of processing your credit card information.
Squishable.com will store an encrypted version of your credit card in our system for easy check out if you so select. We use a state-of-the-art system that fully complies with all credit card company and federal security regulations.
Order processing is secured through advanced SSL (Secure Sockets Layer) encryption. You'll know that you're on a secure section of the site when the address bar begins with https:// and when a small lock appears in the bottom right-hand corner of your browser.
Do you have a privacy policy?
Of course. In short, it's that we hate spam, too. You can view the entire thing on our privacy policy page.
What's the returns/claims policy?
Claims for damage or shortages must be made directly to Squishable within 7 days of shipment receipt.
Please make sure the Squishable animals are in their original condition. If the Squishable has been chewed, mauled, spilled on, or otherwise injured, we can't take it back. Sorry!
To arrange a return, please contact us to arrange a return.
You are responsible for shipping charges for mailing the Squishable back to us. We recommend insurance, as if we don't get the Squishable back, we can't process your refund!
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Shipping
How long does it take to get my Squishable?
All in-stock items generally leave our warehouse within 2 business days after you place your order. Orders ship via the cheapest method, which is generally UPS Ground, FedEx Ground or LTL Freight, unless you specifically request otherwise. In general, it will take anywhere from 2-6 business days to reach you. All orders are FOB Griffin, GA 30224.
How much is domestic shipping?
Shipping is charged back at our actual freight rates.
How much is international shipping?
Please contact us for details on international shipping.
Where's my Squishable?!
On its way, hopefully! You can see the status of your order and associated shipping information on our tracking page.
If you can't find your order, contact us and we'll be happy to check on it for you! |
