I Need Help!
We all need a little help sometimes! Check out our FAQs! And if you still need help, drop us a line using our contact form and we'll get right back to you!
What's all this? I mean, seriously?
Squishables are cute giant balls of squishy love. They're soft, huggable, cuddly, and all-around awesome. Each Squishable is about 15 inches tall. They squish down a bit smaller, and they stretch a bit bigger. Spot wash 'em if they get dirty. Use 'em as a pillow. Throw them at people.
The small print: Squishies are manufactured in beautiful China. They comply with U.S. ASTM F963 safety standards. They're made out of all new materials (100% polyester fiber) and are safe for children ages 3 and up...and also adults 150 and under. Lemme say that again! Because the Squishables are probably taller than they are, please do not order a Squishable for children under the age of 3! It will give them something to look forward to.
My Squishable is getting dirty! How do I wash it?
Just don't ever use a washing machine! Squishable fabric can melt in a dryer, and if you wash it in a machine, it won't air-dry and a wet Squishy is no fun!
But Squishies do need cleaning sometimes. We recommend spot-cleaning the dirtiest parts with warm water; for stains, there are special spot-cleaning fabric detergents that won't harm the fur. And if the fur is smelling musty, rub some baking soda into dry fur and shake it out to keep it smelling fresh!
But if you've got a real messy Squishable, or need to disinfect it for some reason, take it to your local dry-cleaners. They may have some advice on what to do!
Note: Giant Beanbag Squishies are a little different. The great thing about them is that the outer cover zips on and off the beanbag insert! So when it's dirty, just zip off the slipcover and machine wash it in cold water, tumble dry low. The fur could still be damaged by extreme heat, so keep it cool!
Is the site and my information safe?
Yes! We promise never to give your personal information to third parties. The only exception is that Cybersource, Google Payments and/or PayPal will collect your personal information for the purposes of processing your credit card information.
Squishable.com will store your credit card in our encrypted, secure online system for ease of future ordering. We use a state-of-the-art encrypted system that complies or exceeds all federal and credit card processing standards.
Order processing is secured through advanced SSL (Secure Sockets Layer) encryption. You'll know that you're on a secure section of the site when the address bar begins with https:// and when a small lock appears in the bottom right-hand corner of your browser.
What's the return/claims policy?
We hope you love (and your customers) love their Squishables! Please make all claims for damage or shortages directly to Squishable within 7 days of shipment receipt.
To arrange a return, please contact us
to arrange a return.
How long does it take to get my Squishable?
All in-stock items generally leave our warehouse within 2 business days of your order. Shipping can take anywhere between 2 and 7 business days, depending on your location. All shipments are FOB Griffin, GA 30224.
How do you ship and how much will freight be?
We always ship via the cheapest common carrier, which may be UPS Ground, FedEx Ground, or an LTL carrier, depending on your order size and destination. We bill back our actual freight charges to you.
How much is international shipping?
Please contact us for international shipping details.
Please note: for international orders, the customer is responsible for any custom duties, taxes, and brokerage fees payable on the Squishable animals. We, unfortunately, don't know what those customs duties/taxes may be and have no control over them...sorry!
Where are my Squishables?!
On their way, hopefully! You can see the status of your order and associated shipping information on our tracking page
If you can't find your order, contact us
and we'll be happy to check on it for you!